Tag: digital marketing

In the past two years, AI innovation has swept through all facets of the marketing world, from hiring to deployment. While AI has always run in the background, now it’s become front and center, raising potential for efficiency and innovation — alongside concerns and frustrations. Employers who prioritize the intersection of human potential and technology will not only keep pace—they’ll lead.

Integrating a Human Touch in Talent Recruitment

Tech tools were supposed to make it easier and more efficient to hire best-in-class talent. And yet, both talent and employers still face frustrations over applicant tracking systems (ATS) which are used by nearly all Fortune 500 companies. LinkedIn and Reddit boards are full of stories from talent and recruiters alike, frustrated that the best talent can sometimes be overlooked, including a viral story of a manager whose own resume was rejected by the ATS, leading him to realize a code error was auto-rejecting all applicants.

Relying on applicant tracking systems alone can also open employers to vulnerabilities: AI platforms can raise bias, fairness, and equity concerns, with one hiring platform even facing a lawsuit alleging the platform’s AI-based hiring tools are discriminatory. And candidates too, can use AI tools to enhance and tailor their resumes for positions they might not be qualified for: According to one 2023 survey conducted by resume services company Standout CV, nearly three-quarters of job candidates would consider using AI tools to “embellish their resumes.”

To address these challenges, organizations should invest in hybrid recruitment models that blend AI efficiency with human oversight. This helps to ensure fairness, reduce errors, and align hiring practices with organizational values.

Having a Strong Tech POV for Maximum Results

Generative AI has significantly disrupted and impacted creative work, from ideation to execution, and the results have hit mainstream conversation. For example, an AI-made update of a classic holiday Coca-Cola commercial generated controversy, and AI integration into the popular Spotify Wrapped has also drawn mixed reactions. Ultimately, the outcome still matters, and the most successful teams in the future will likely be the ones that can integrate AI tools to boost efficiency and innovation, while using a human touch to ensure projects align with core values.

There’s also the concern over “non-authorized AI use;” Creatives who are bringing AI tools into the office without disclosure or approval, raising concerns over privacy, copyright, and more. One 2024 report published by LinkedIn and Microsoft found that 78% of workers — especially those at small and mid-size companies — are bringing their own AI tools into work, and more than half of them are reluctant to admit to using it, due to concerns that doing so might make them seem replaceable.

Employers can mitigate these risks by developing clear guidelines on how and when AI tools should be used. This not only fosters transparency but also empowers employees to leverage AI responsibly for better results.

Building a Holistic Tech-Integrated Strategy for Everyday Tasks

Tech tools can be invaluable — but it’s key that all parties feel confident using them to enhance the KPIs and goals of the department. While AI potential has only increased, new data from Slack’s Workforce Index Study has found that there has been stagnation in AI adoption, partially due to lack of training.

Marketing departments also face the problem of too much tech, not enough talent. One 2023 study found that marketers only use about one-third of their stack, partially due to a skills gap within their teams.

To bridge this divide, organizations can continue to prioritize ongoing training and bring in outside experts to maximize the stack.

Looking forward, thoughtful tech adoption can parallel alongside robust talent development. By fostering a culture of innovation and integration, employers can transform AI and tech tools into catalysts for creativity, efficiency, and growth.

hand pointing forward towards 2025 graphic

Talent and Tech: The Path Forward in 2025

Our new report, Finding the Human Edge: Where Talent Meets Technology, explores key trends at the intersection of talent and technology. With more tech advancements on the horizon, it’s clear that AI and human talent are complementary. The companies who are poised to succeed will be prepared to integrate AI efficiencies alongside human innovation.

At Creative Circle, our human recruiters identify the right candidates and teams for your marketing and creative projects. By forging transformative relationships, we ensure your pain points are solved with top-tier talent, backed by deep industry expertise. From building creative teams to evolving marketing strategies and maximizing tech stacks, we help you exceed your goals and drive meaningful results.

Marketing has gone through a full tech revolution, transforming departments from creative islands into data-driven, digitally powered machines. This reliance on tech, when executed well, is a powerful force—fueling decisions, streamlining workflows, enabling precise measurement of campaign impact, and all while delivering a seamless customer experience. But in reality, even top-performing companies face challenges: duplicated efforts, inefficiencies from knowledge gaps, and ongoing frustration over how to optimize and truly streamline their tech stack so it works in concert with human teams.

The martech landscape has exploded, with over 14,000 solutions now available—representing a 27.9% growth year-over-year. According to a study by LXAHub, CMOs report an average of 56 tools in their tech stack, yet more isn’t always better. Another survey, run by Protean Studios, found that many CMOs are prioritizing simplification as they move forward, aiming to trim down and refine their stacks.  

Here’s how marketing leaders can optimize their tech, empower their teams, and continue to maximize the transformative potential of AI and automation in the years ahead. 

Smaller Stack, Larger Results

As martech options multiply, the paradox is clear: simplification has never been more critical. This means integrating specialized, long-tail apps into larger, core solutions like customer relationship management (CRM) and marketing automation platform (MAP) systems. Often, marketing teams inherit a mishmash of niche programs, some outdated or overlapping, making it hard to streamline. Conducting a thorough audit can help CMOs and marketing leaders alike identify the essential tools and ensure best-in-class solutions are deployed effectively across the marketing funnel. 

Inherited programs can also make migrations a logistical nightmare, with data transfer, integration compatibility, and team training all posing significant hurdles. A phased migration approach, backed by a clear roadmap, can ease the transition. Leveraging third-party experts can also provide valuable support, ensuring a smoother handover and minimizing disruptions to the core team’s workflow and productivity. 

Making Smart Decisions to Maximize AI Potential: Building the Right Team to Handle Platform Integration

Artificial Intelligence (AI) and Large Language Model (LLM) technology has changed the martech landscape, rapidly evolving how sentiment analysis, predictive analytics, and demographic segmentation, for example, operate at peak efficacy. Relying on old programs is likely ineffective, or potentially damaging to your brand. However, it can be challenging to select the right tools for your goals and leverage the power of AI to stand out from the pack.  

Statistics from Salesforce show that 43% of marketers “don’t know” how to get the most value from AI, and, according to the same dataset, less than a quarter of firms have AI education and training for the marketing team. Still, nearly 50% of CMOs are piloting, or looking to pilot, initiatives surrounding AI and machine learning within the next 24 months, according to LXA Hub data. 

How can marketing departments quickly and effectively deploy the best AI solutions?

One approach for successful platform integration is to look for external consultants who can fill in the knowledge gaps within your team to quickly and effectively move AI and LLM solutions from pilot to scale. 

By partnering with external specialists, marketing departments can better deploy AI strategies, without waiting for headcount to open up. This flexibility allows teams to focus their budget on the most pressing concerns, ensuring resources are most effectively allocated.  

Additionally, tapping into subject matter experts in this area can provide the flexibility to pivot and adapt as opportunities and needs arise, keeping your team nimble, with the capability to comfortably execute campaigns with new technology.

Building the Right Team to Maximize the Stack from Head to Tail

With AI and machine learning taking center stage in marketing strategy, tech budgets are soaring: according to LXA Hub, technology now consumes 30% of marketing spend, a jump from 24% in 2022. Yet, as marketing leaders focus on talent and acquisition, many face a skills gap in their teams.  

One common issue: Often, marketing operates in isolation from IT, even though today’s tools demand a solid tech foundation and a sophisticated mastery of tech implementation. Finding talent that aligns with both the stack’s demands and the team’s overarching goals isn’t easy. A G2 survey highlights this friction, with over half of marketers citing integration issues as a roadblock to adopting new technologies. 

The path forward is complex: Marketers need tech-savvy talent to fully leverage their stack’s potential, while also ensuring that their team has a balanced mix of creatives and strategists to drive innovation and effectively execute the campaigns derived from the data extrapolated by today’s next-gen tech.  

Bringing in the right people can bridge this gap: from auditing current tools and training team members to crafting workflows and roadmaps, expert talent in these areas can help ensure every solution is fully utilized and aligned with long-term strategy. 

A Stack Built for Evolution, Created by Top-Tier Talent

Investing in your martech stack is one of the most impactful choices marketing leaders today can make. But even the best technology can fall short without the right team to fully harness its potential. 

How can you keep both your tech and team performing at peak capacity?

Finding the right balance between internal teams and outside expertise when needed is imperative to ensure that your tech investments are being effectively utilized not just for the campaigns of today, but for the campaigns of tomorrow. Additionally, having access to a broader talent pool gives your team the flexibility to efficiently allocate resources, rather than waiting for internal capacity to catch up. Moreover, outside expertise can foster an overall environment of learning and development, empowering your core team to confidently adapt and leverage solutions within your stack. 

At Creative Circle, we bring the talent and expertise to not only optimize your martech stack today but also prepare it for future market shifts. Our custom, talent-driven solutions enhance your team’s potential, helping them leverage current resources for ongoing success. From consulting support to audit and enhance your stack, to building tech-savvy teams that seamlessly integrate with your current roster, we ensure your martech is precisely where it needs to be—so you can stay focused on results. 

The contours of the media landscape are ever-changing. What was once ubiquitous is now far less so. By the end of 2022, 39.3 million US households cut the cord on traditional cable, a number expected to hit nearly 47 million households by the end of 2024.

Perhaps it’s no surprise that so many are saying bye (or never saying hello) to traditional cable with a plethora of streaming services like Netflix, Prime TV, Hulu, Apple TV+, Disney+, and more, which allow viewers to watch what they want, when they want, for less than the cost of a traditional cable subscription.

What is CTV?

In this rapidly shifting landscape, digital marketing is experiencing major change, with Connected TV—or CTV—emerging as a pivotal player, transforming how audiences engage with content. CTV is any television set that connects to the internet and streams digital video content through built-in smart TV functionality or external devices like streaming sticks like Roku, set-top boxes, or gaming consoles.

With this technology, viewers can access a wide range of content that goes far beyond traditional broadcast channels, like streaming services, on-demand video, and internet applications. All of this is causing major shifts in how brands advertise to their audiences, with CTV advertising in ascendancy and changing the TV advertising game. Let’s dig in.

The What and the Why of CTV Advertising

CTV advertising refers to video ads delivered through a streaming service while a viewer watches a TV show, movie, or other video content on an actual TV set via a connected device like Firestick or Roku or directly from a smart TV. For most streaming services, CTV represents over 80% of all viewing, the remainder occurring on other internet-connected devices like laptops, smartphones, and tablets.

Unlike traditional television advertising, CTV advertising leverages viewer data like demographics, viewing habits, and interests, allowing for a more targeted and personalized ad experience. Advertisers gain improved measurement and tracking abilities, allowing for smarter and more efficient ad spending — and the ability to reach more niche audiences with greater precisions.

Evolution of TV Advertising

Traditional or linear TV advertising lets advertisers reach millions of viewers all at the same time. Linear TV advertising is what you see when you watch broadcast or cable TV — the traditional, old-school TV advertising that’s been around for decades. Linear TV ads reach everyone watching a particular program rather than just their intended audience. And measuring the success of a linear TV ad campaign is more nebulous — it’s hard to know if anyone went to go buy something after watching the ad.

With changing viewer behavior as cable and satellite TV use continue to drop, advertisers are instead following their viewers over to CTV, lured by more measurable ad performance metrics and better-optimized campaign management overall. As linear advertising spend declines, CTV ad spend is fast on the rise.

Ad spending for CTV is expected to reach $21.45 billion in 2024, an increase of 16.2% from 2023. In 2025, it is forecast to hit $24.4 billion, growing year over year by 13.9%.

CTV Advertising vs OTT Advertising

OTT means “Over-the-Top,” referring to content that goes “over” your cable box, providing access to TV content via an internet connection instead of with a cable cord or satellite. While OTT and CTV are often used interchangeably, and can refer to the same thing, it’s important to note that OTT is how video content is delivered to viewers — it can stream content across all devices, like mobile and desktop. CTV only streams content onto smart TV screens, which is why it is often referred to as streaming TV advertising.

OTT ad inventory tends to differ from CTV, which typically has premium network content similar to what you would find on traditional TV. In contrast, OTT offers a much wider range of inventory.

So, Why Use CTV ads?

If you want your ads to help you find users who actually want your products or services, CTV ads are the way to go. As streaming services like Hulu and Netflix adjust their pricing models to an ad-supported tiered system that displays more ads to folks on less expensive plans and fewer or no ads to those on higher plans, marketers can now zero in on their demographic with far more precision.

Here are a few other perks that come with CTV ads:

  1. Multiple precision targeting methods

With linear TV, targeting is limited to finding shows that best index against ratings — the system network television uses to make programming decisions and to price advertisements. But Nielsens’ typically can only offer broad age and gender demographic metrics, like women 25 – 54 and men 18 – 49. But CTV advertisers can leverage similar digital targeting to Google and Facebook, which means audience segments can be based on everything from income or education level to personal interests and more.

Some of the top CTV targeting options to get familiar with include:

  • Geolocation targeting
  • Contextual targeting
  • Retargeting
  • Time-of-day targeting
  • Lookalike targeting

  1. Hyper-local targeting

With CTV ads, it’s far easier to pinpoint consumers based on their IP address, which means ads can be hyper-localized and served to viewers in far smaller geographic areas than with linear ads. Messaging can be highly customized based on where the viewer is located. For example, a spa with four locations can send the right commercial to the right viewers closest to each location.

  1. High Video completion rates

Superior targeting means that CTV ads are far more likely to be truly relevant to those viewing them—which means they are more likely to be interested in the ad and engage with it until completion. Using automatic content recognition technology, or ACR, CTV providers can provide real-time, second-by-second completion rate data, which helps advertisers hone the effectiveness of their marketing campaigns.

  1. Detailed attribution measurement and accuracy

CTV ads allow advertisers to measure the effectiveness of their brand campaigns more accurately via conversions — they can see who came to the brand’s website and completed a purchase after viewing an ad. With time and increased data, advertisers can learn what creative worked best and which publishers, dates, times, and other factors had the greatest impact on conversions.

 

BOTTOM LINE
Marketers, if you want to lead your company’s CTV marketing innovation charge but need help figuring out where to start, Creative Circle can provide the talent and build the teams to help you perfectly craft and precisely target your brand to shine on the TV screen. The media landscape is fast evolving — to succeed, it’s important to prime your business to be in step with the times.

Influencer culture has taken over the world — but has it completely conquered the marketing world? In this fast-paced space, brands continually seek smart ways to connect with their target audience. In recent years, the advertising world has been marked by a massive transformation — moving away from traditional advertising methods to embrace increasingly digital avenues for promotion. The rise of influencer marketing is one of the more significant trends helping reshape the ad industry in the last decade.

The Meteoric Rise of Influencer Marketing

Using celebrities and public figures to sell products is nothing new. After all, brands have long hired famous actors, athletes, and musicians to endorse their products and services on television, billboards, radio, and print.

However, the rise of social media platforms like YouTube, Instagram, and more recently, TikTok has minted a new class of social media celebrities — with massive followings and influence over their fans — commonly referred to as “influencers.” These influencers have become a marketing juggernaut for brands looking to promote their products and services to a younger, more digital demographic.

Influencer marketing strategically uses social media stars to promote brands, products, or services to their audience on their social channels — an approach that has grown exponentially in popularity, particularly among Millennials and Gen Z. As social media platforms thrive, influencers wield significant influence over consumer behavior.

Here are some of the top reasons influencer marketing has such an outsized influence on advertising.

Where Influencer Marketing Excels

Niche Audiences and Targeted Reach

One of the main advantages of influencer marketing is its ability to precisely target niche audiences. While traditional advertising can reach a mass audience, it often lacks relevance to more specific demographics. By leveraging the power of influencers, who have amassed loyal followings within particular niche groups, brands can connect with audiences who are genuinely interested in their wares or services — creating a more meaningful and significant engagement. This is a departure from the more traditional approach of reaching as many people as possible, whether they’re interested in the product or not.

One-Way vs. Two-Way Engagement

Traditional advertising is a bit of a one-way street, offering limited engagement opportunities with a brand’s target audience. Companies produce ads and hope people will see or hear them and act. Influencer marketing has upended that mono-directional approach by creating a space where brand promotion is more engaging, authentic, and relatable — letting brands partner with influencers who have cultivated a loyal following that essentially hangs on their every post, purchase, and stylistic whim. And this often enables them to promote a brand’s offerings more organically than traditional routes, making influencer marketing a go-to advertising tool because it offers a more tangible (and measurable) connection to their target audience.

Not Just for Big Brands

Influencer marketing has also disrupted the traditional advertising model by making it easier for smaller brands to compete with major industry players. In the past, large brands with big advertising budgets were able to dominate the market. Influencer marketing has upended this status quo, allowing smaller brands to work with influencers who actively engage their dedicated following and ultimately reach their target audience more effectively.

Measurable ROI and Engagement Metrics

In traditional advertising, success is typically measured by the reach and frequency of ad views but often struggles to measure the direct impact of its marketing and ROI. In contrast, influencer marketing offers more transparent, measurable outcomes, letting brands analyze performance, track conversions, and measure direct impact on their bottom line. Success is typically measured by engagement, such as likes, comments, shares, and saves — a more data-driven approach that empowers brands to make increasingly informed decisions which has led to a greater emphasis on creating engaging and shareable content.

However, there are also profound benefits to more traditional forms of advertising that we should keep in mind.

Benefits of Traditional Advertising

Broader Reach and Wider Audience

Traditional advertising excels at achieving a broader reach and vast audience because television, radio, and print — despite digital incursions — have retained sizable viewership and listenership. Recent studies have underscored the enduring power of television, with 88% of people watching TV daily, which means brands that advertise via traditional commercials can reach diverse demographics — including those less engaged with digital platforms.

Trust and Reliability

Consumers see TV advertising as more trustworthy, with 63% acknowledging its reliability. This legacy of trust is built from the presence of reputable brands on TV and print media, conferring a deeper sense of legitimacy.

Emotional Impact and Brand Building

Traditional advertising has a unique capacity to evoke emotions that can leave a lasting impression on viewers. TV commercials craft memorable experiences with masterful storytelling, visuals, and curated music choices. This kind of potential outsize emotional impact can help cement brand recognition, fostering deeper connections with consumers. When TV advertising is part of an omnichannel campaign, with print ads and out-of-home signage, the brand message can reach consumers at key touchpoints in their daily lives.

It’s a Complementary World — Traditional Agencies Are In a “Yes, And” Frame of Mind

Instead of choosing between marketing modalities, agencies are leaning into the strengths of both traditional and influencer marketing, finding ways to stitch cohesive, blended strategies together. By combining the two, brands can leverage the strengths of each approach, maximizing impact. While traditional methods cast a wider net, raising brand awareness, working with influencers can provide a more targeted approach that reaches specific niche customer segments more successfully.

Many traditional advertising agencies have created social-focused teams that specialize in leveraging influencer marketing and other social-based marketing. These teams sometimes partner with influencer marketing agencies, whereas others are beginning to manage their own influencer engagements. Perhaps unsurprisingly, every major agency holding company has been on “a shopping spree,” snapping up influencer marketing firms, revealing how forecasting gurus see the trajectory of the industry. Traditional agencies are learning to adapt more quickly to technological shifts in the landscape, and buying up companies with specific expertise has proven to be the fastest way to get up to speed — or, at the very least, not fall woefully behind.

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Bottomline

Brands are approaching advertising by shifting focus from a brand-first approach to one increasingly centered on the individual, revolutionizing how success is measured. With the growth of digital-first marketing, smaller brands are better able to compete with larger ones, and smaller niche audiences are increasingly feeling more seen, with brands increasingly recognizing the value of leveraging influencers and even micro-influencers). New features, tools, and guidelines are helping make influencer marketing a more transparent and accountable avenue, ensuring that brands can engage across the spectrum and feel safe as they do so.

The more things change, the more critical it becomes to position your brand for future success. If you need help navigating the increasingly complex waters of advertising today, Creative Circle has social media and traditional marketing experts ready to help craft cohesive strategies for your brand — ones that will move the needle.

What started as a simple screensaver has become a dynamic destination. What?

If you let a Roku idle for a bit, you land in an immersive, magenta-hued cityscape, where you can explore art deco theaters, cozy diners, elegant cafes, noir-ish mansions, and a romantic moon-kissed lagoon, all with a Blade Runner-esque vibe. This noteworthy screensaver has taken on a life of its own — known on social channels as Roku City — with fans dreaming of packing their bags to move in. That’s the power of some seriously good UX.

When most folks flick on their Rokus, the streaming hub that says it has more than 70 million active accounts, it’s generally because they want to watch a movie, show, or event. However, what has become quite clear is that many of these people are also spending a bit of time watching Roku’s dynamic screensaver.

“This particular screensaver has taken on a life of its own,” said the New York Times last year, pronouncing that idle Rokus had become “the unlikely venue for a massive public art experiment.” With the sheer size of Roku’s customer base, millions of homes peek into Roku City every night, providing a window into its dazzlingly enigmatic streets. “It’s always golden hour in Roku City — it’s really appealing to everyone,” shared Cheryl Singletary, a design director at Roku. And over time, an enthusiastic subculture of Roku City devotees has emerged on the web.

This digital cityscape was born in 2018 and was designed by Kyle Jones, a freelance graphic designer at the time who now works at Pixar. He imbued the digital urbanscape with 30 plus movie references, from the emerald city of Oz to Sleepless in Seattle, King Kong, Spider-Man, and more — crafting an aesthetic that dances between Art Deco and noir.

In the foreground, we see a shining strip of theaters with lit marquees, romantic restaurants, cafes, and apartment buildings. But across the river is a more pleasingly frightful affair, with rampaging monsters, voluptuous volcanoes, and other assorted chaos. This friction-y contrast is part of what makes Roku City so mesmerizing and easy to space out to as your mind wanders into the contours of this land that is, yes, a screen saver.

Now, this digital Gotham is folding in something new: advertising.

While it’s a nascent endeavor, it’s a sign that Roku is pioneering new ways to grow at a time when other streaming services are cutting costs to stem subscriber loss. Roku had a strong last quarter of 2023, growing total revenue 20% year-over-year and, for the first time, opened Roku City up to major brand advertisers like MaNel and McDonald’s, integrating those brands’ visuals into their now-iconic screensaver, presenting a new way to engage their audience.

Earlier this summer, Grimace appeared in Roku City, bringing McD’s Golden Arches and all to R.C.’s Main Street, part of the first branded ad deal on the screensaver. Barbie’s marketing campaign this summer included adding an extravagant three-story Dreamhouse to Roku City, complete with an extensive shoe closet, hot pink slide, and rocking dance floor — along with a Barbie-branded Roku Movie Theater, with billboards showcasing the film’s trailer — representing a revolutionary approach to movie marketing. And more recently, an Acura dealership and a Walmart opened their own virtual storefronts, leaving some to speculate that Roku City may be spawning Roku Suburb.

Right now, it’s not clear exactly how much money Roku City ads may be bringing in, but Roku has said that there is more to come, suggesting that demand is higher than capacity. What is clear, however, is that Roku is building an ad-friendly digital city — which has become increasingly valuable real estate.

Last May, Paramount+ muscled into the Roku City space with its own “neighborhood” vis-à-vis a brand takeover that reimagined R.C.’s digital streetscape with Paramount-centric landmarks, from its logo to visual homages to Star Trek and Top Gun: Maverick among others — with billboards in this Paramount corner leading straight to Paramount content. What makes these engineered spaces valuable is the UX that makes them believable. Digital innovation is entering a new era of invention — and stellar UX is at the helm.

 

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Takeaway

The contours of the marketing landscape are ever-changing; Roku has crafted a monetizable digital metropolis, birthing a completely new way to engage with its customer base. Marketers, take note. If you want to lead your company’s UX marketing innovation charge but need help figuring out where to start, Creative360 can help you dream up a whole new world where you can proudly plant your very own brand flag.

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Our AI Insights blog series continues below. Catch the first installation here if you missed it!

AI is an immensely powerful tool that is revolutionizing the world of content creation as we speak. In addition to its ability to generate better results from content creation efforts — in conjunction with knowledgeable creative teams — can ensure that content is brand-safe, available in real-time, at scale. For this reason, it’s rapidly gaining in popularity across industries and job functions.

As AI continues to evolve, its potential for automation is becoming even more profound. According to Gartner, by 2026, 20% of repetitive processes will be automated by domain-specific GenAI implementations in every industry. This means that AI will have an increasingly important role to play in the workplace, streamlining processes and freeing up valuable time for more complex and impactful tasks.

The combination of AI and knowledgeable creative teams is a recipe for success, and we can expect to see even more exciting developments in this space in the years to come. With the power of AI at our fingertips, the possibilities for content creation and automation are truly endless.

 

Efficiency Without Sacrifice

The combination of top creative talent and artificial intelligence has proven to be a game-changer for marketers. With AI, marketers can analyze vast amounts of data, identify patterns, and generate new insights that can inform their decision-making. By automating tasks that are repetitive and time-consuming, the technology can free up marketers to focus on more strategic and creative activities and, as a result, allow them to deliver more impactful campaigns and content that drive better business results with their target audience.

Of course, what good is an increase in efficiency if you don’t have the marketing results to match? Optimizing the cost to deliver high-performing marketing campaigns and content is one of the major benefits of an approach that combines top creative talent with artificial intelligence.

Moreover, generative AI has been found to increase the performance of marketing campaigns significantly—a testament to AI-powered marketing strategies. In fact, 58% of US marketers said increased performance is a benefit of generative AI, according to eMarketer. With this heightened level of efficiency, the potential impact on productivity is truly impressive.

 

One Input, Many Outputs

The potential of generative AI in content creation goes beyond just omnichannel customer experience. Generative AI’s ability to take text-based inputs and translate them into a variety of mediums — from text-based blogs, to images, videos, and more — means that the future of content marketing and creation can utilize generative AI to create content for an omnichannel customer experience.

This is just another way in which creative teams can leverage generative AI to create highly personalized and targeted content for their customers, spending less time resizing, reformatting, and researching the latest size requirements for each of your marketing channels. This gives them more time to focus on creating great content that is impactful and ready to be translated into many formats for your omnichannel communications.

Ultimately, generative AI has the potential to revolutionize the way we approach content creation and marketing. Given the technology’s capacity to create content for multiple channels, at scale, and with unprecedented levels of personalization, the future of how humans create content is indeed exciting.

 

Humans Strategize, AI Multiplies

Generative AI technology has the potential to revolutionize the way we approach marketing and communication activities. With the ability to automate the work activities that absorb as much as 70% of employees’ work time, generative AI provides an opportunity to allow humans to be more strategic, and for the marketing work they perform to be more efficient and scale to meet consumers’ rising expectations for more tailored, personalized experiences.

By 2025, Gartner predicts AI avatars leveraging text-to-video using generative AI technology will support 70% of digital and marketing communications, up from less than 5% in 2022. This significant shift will allow companies to provide their customers with more tailored and personalized experiences, ultimately leading ultimately lead to greater brand loyalty and customer satisfaction.

When done well, this means that your creative talent spends their time and focus on the things that matter, like making sure your messaging is on-brand and laser-focused on your target audiences. Then, generative AI can produce the many brand-safe variants that your customers have come to expect. By embracing this technology, companies can stay ahead of the curve and meet the rising expectations of their customers while maximizing the effectiveness of their marketing campaigns.

 

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Takeaway

Fulfilling the promise of generative AI, delivering great results at scale in a brand-safe and ethical manner, takes more than a simple software solution, however. It takes a combination of skilled talent using artificial intelligence tools in an intentional, strategic manner.

Generative AI has the potential to scale content creation and allow cross-medium creation, while improving efficiencies throughout the process. Get the best of it all by partnering generative AI with talent who knows and understands how to get the best results with the prompts, methods, and tools that will power tomorrow’s personalized customer experiences.

Our AI Insights blog series continues, next delving into the process of embracing scale while avoiding bias and non-compliance when working with generative AI. Continue reading here!

It’s hard to avoid the buzz around artificial intelligence these days, and unlike some fads that have come and gone over the years, there’s good reason to take notice of this one. Marketing and communications teams are amongst those who have the most to gain from these technologies, thanks to their immediate, practical application for organizations today.

In this setting, AI makes more sense than ever: after all, why walk up the stairs in a tall building when you can take the elevator instead? In fact, McKinsey estimates that generative AI could add the equivalent of roughly $3 trillion to the global economy, with 75% of that falling into marketing and other areas directly related to the customer experience.

 

Great Results, with a New Kind of Partnership

With customer expectations to receive personalized content, offers, and experiences constantly increasing, brands are feeling added pressure to ensure their content marketing is multi-channel, brand-compliant, and personalized down to the customer in the moment they need it. This means that more content is needed, and creating it at scale, across the channels, and in the multiple variants that are needed for hyper-personalization requires a level of effort that few if any marketing teams can produce on their own, let alone sustain. Thus, a new kind of partnership is needed.

The partnership we’re referring to, of course, is one between creative talent and their AI counterparts: the methods and platforms that are the toolset of the creative talent of tomorrow. This partnership leads to effective results, while saving copious amounts of time and focusing your creative talent on the work that matters. According to Gartner, 30% of outbound marketing messages from large organizations will be personalized using generative AI tools by 2025, up from less than 2% in 2022.

 

Better ideas, More Quickly

With remote and hybrid work, plus an increased demand on marketers, it can be hard to schedule in-depth brainstorming sessions for every new initiative that “needed to launch yesterday.” Smart brands are getting great concepts and ideas more quickly by combining human and AI brainstorming.

Generative AI is great at building on starting points provided by humans, and skilled creatives who understand how to prompt artificial intelligence-based tools effectively can supercharge the idea generation process with this AI-human hybrid method. When working with well-crafted prompts, AI can generate a multitude of potential ideas that creative teams can edit and build upon, eliminating any that may not be as relevant.

 

Scaling to the Occasion

If you operate on multiple marketing channels, have several audience segments, conduct business in several geographies, and/or have other demands that require content variations, you know the scaling issues that come with creating content for even the most routine campaigns. And when it comes to hyper-personalizing content down to the individual customer level, even the largest marketing department can quickly become overloaded.

Take this for instance: If an apparel retailer that sells several product lines on its multi-channel marketing platforms to different audiences in more than one geography creates a targeted campaign, they’ll need to create the following:

  • Multiple variants of copy and materials for each combination of product (e.g., shoes, shirts, jackets, etc.) and audience (e.g., gender, age, HHI, etc.)
  • Resized and reformatted the materials for each marketing channel (e.g., social media platforms, email, website, mobile app, etc.)
  • Unique country/language variations for each geography (e.g., US English, UK English, Spanish, German, etc.)

Keep in mind that this doesn’t account for personalized content that is tailored to the individual. This type of hyper-personalization can build on the above and tailor content to the individual based on things like:

  • Recent purchase behavior and frequency of purchases
  • Specific demographic information
  • Customer loyalty information

All of this adds up to many variations of content to be created. Rest assured, though, generative AI is up to the task of scaling content creation to meet customer expectations for personalized content and experiences.

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Takeaway

Maximizing the results of generative AI with the right tools and methods, piloted by skilled prompt engineers and creative talent, means forming a new kind of partnership between humans and artificial intelligence — and it does not require any sacrifices on the outcomes you should expect either.

For organizations that are unsure of where to start, bringing in freelance experts to help with strategy and setup of an AI strategy can accelerate this shift. Whether it’s automation of text content variations or something more advanced, having the right team to set up a personalization strategy can take a generic-feeling marketing campaign and make it compelling and increase conversions.

Our AI Insights blog series continues, exploring what it truly means to effectively personalize content at scale with generative AI. Continue reading here!