Creative Circle is thrilled to share that we have won ClearlyRated’s 2024 Client and Talent Awards for service excellence! This marks the sixth consecutive year winning the award on the talent side, and the fourth consecutive year for clients.
ClearlyRated, a satisfaction research firm, presented these awards in partnership with Gold sponsor ClearEdge Marketing based on the 2023 results of weekly surveys that Creative Circle administered to clients and candidates.
“At Creative Circle, our guiding principle is to deliver a uniquely outstanding customer experience,” said Creative Circle President, Matt Riley. “We’re extremely proud to see our dedication to that goal recognized in these awards from ClearlyRated. I want to thank every Creative Circle employee for ensuring our clients’ and candidates’ experiences remain our topmost priority.”
“I’m so excited to introduce the 2024 winners alongside their verified ratings and reviews on ClearlyRated.com,” said ClearlyRated CEO, Eric Gregg. “Creative Circle again proved their commitment to providing outstanding experiences and superior service. They’re raising the bar for excellence and I couldn’t be more proud to celebrate their success.”
Client Results
Our clients completed 775 satisfaction surveys in 2023, rating us on average as a 9.1 out of 10. Our Net Promoter Score of 71.2% is nearly double the industry average of 36% and categorizes us as “excellent” in client satisfaction.
Clients rated us most highly — with more than 97% rating us positively — in communication speed/responsiveness, candidate presentation, and communication clarity. 93.4% of clients agreed that they will partner with Creative Circle again in the future.
Here are a few of our favorite responses:
- “As the VP of Marketing, my team balances a lot of initiatives and has high levels of accountability to drive growth for our company. I need to find ways to expand my team’s capacity and capability without breaking the budget or opening a full-time role. Creative Circle is the perfect solution to this challenge. I am to quickly scale my team with high-quality talent for specific projects or for longer-term engagements that require part-time work. I’ve worked with Creative Circle for more than 5 years at several different companies and they’ve helped source designers, PPC strategists, content writers and SEO experts. They are my first call when I need to expand my team short term or long term. Highly recommend!”
- Kathleen O., VP of marketing for a software company
- “You provided pre-vetted candidates that have a reliable level of experience in the field. You’re also very (extremely) responsive.”
- Amy M., creative director for an advertising agency
- “Creative Circle made the process simple for me. I have a lot on my plate and sourcing well-qualified talent takes time. We were able to get up and running with our new freelancers in just days. The portal made communication and selection so easy. It feels great to be supported by the team at Creative Circle.”
- Dawn C., senior marketing services manager for a nonprofit
Candidate Results
Our candidates completed nearly 4,000 satisfaction surveys in 2023, rating us on average as a 9.1 out of 10. Our Net Promoter Score of 72.2% is more than double the industry average of 30% and categorizes us as “excellent” in client satisfaction.
Candidates rated us most highly — with more than 92% rating us positively — in Creative Circle’s communication and responsiveness, how they were treated by our clients, and how prepared they felt for their roles.
Here are just a few of the positive responses we received:
- “Creative Circle is professional, friendly, and fast. I know they want me to do well. The positions are incredible opportunities. I feel they have my interests in mind as well as the interests of their employer clients.”
- Chris A., marketing automation manager
- “The opportunities I’ve received with big organizations and companies through Creative Circle is beyond compare. Being represented and having support from recruiters makes a huge difference when looking for a job. I’ve had a wonderful experience working with different Creative Circle offices and recruiters.”
- Jenny B., content creator
- “I love how Creative Circle supports their clients and resources. They were with me every step of the way during my contract and we’re quick to solve any issues that may have come about. I can always depend on Creative Circle to provide great quality service. They are #1 when it comes to recruitment hands down.”
- Arshaun C., information architect
To get in touch with Creative Circle for marketing or creative services, fill out this form and somebody will be in touch shortly. If you’re a candidate looking for work, apply to roles on the Creative Circle website here.
About Creative Circle
Creative Circle provides marketing and creative services, including studio and flex bench teams, agency services, talent acquisition, and consulting. Our strength comes from our talent community, and our power lies in leveraging this network to provide flexible custom solutions for our clients.
Creative Circle is part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit creativecircle.com.
About ClearlyRated
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
