Welcome

Timecards are due by Monday at 5 p.m. Pacific Time. The deadline may change during holiday weeks. If so, a notice will be posted on the portal’s home screen. Some clients may require an earlier submission time. Please confirm with your recruiter if you have any questions.

You can log into the timecard portal and check the status of your timecard by clicking on the “Timecards” tab, selecting your assignment and scrolling to the week ending date in question. A timecard that lists with a red status still requires your attention.

Status Definitions:

• Authorized — Timecard has been approved by the client.
• Awaiting Checking — Timecard has been submitted but needs to pass system “error checking” before being forwarded to the client.
• Awaiting Overtime Review — Occurs when you are working on more than one assignment. All time for all assignments within the week will need to be submitted before Payroll can release the hours to the client(s) for approval.
• Missing — You have not yet created/saved a timecard for the listed weekending.
• Not Submitted — You have created/saved the timecard but have not yet submitted it.
• Processed — Timecard is in its final state — authorized by client and received by Creative Circle.
• Rejected — Timecard was rejected by the client (with comments) and is back with you for next steps; if you cannot edit your timecard or have questions please contact Payroll.
• Unauthorized — Timecard has been submitted to the client but client has not authorized. Please follow up with the client to obtain client authorization on your timecard.

Remember that it is your responsibility to obtain client authorization on your timecard.

Regular paydays are weekly, the Friday after the completion of the preceding workweek.  

For employee convenience, Creative Circle offers direct deposit of paychecks. Employees who elect direct deposit are encouraged to enroll as soon as they are placed on an assignment. For those employees who do not elect to be paid via direct deposit or until direct deposit is active, paychecks are mailed to the employee’s address we have on file. It is your obligation to keep us updated with your current address. 

To enroll in direct deposit:

United States

1. Register for ADP Self-Service (U.S.)
2. Enter or Update Direct Deposit with ADP Self-Service (U.S.)

Canada

• Register for Direct Deposit (Canada)

We recommend that you enroll in direct deposit as soon as you are booked on an assignment. Once you enroll, there is a 10- to 14-day processing timeframe for it to go live.

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Reach out to let your recruiter know that your assignment has ended; they can update the end date to stop the emails.

Note: If, after the end date adjustment, any timecard for the assignment is listed as ‘Missing,’ ‘Not Submitted,’ or ‘Rejected,’ you will continue to receive email reminders until the timecard is submitted. (Please delete the timecard if a submitted timecard already exists for the same weekending.)

Please log in to ADP Self-Service and confirm that your address and/or direct deposit are correct. (While there, you can also confirm your withholding information is correct.)

If you are in the U.S. and have not yet registered for ADP Self-Service, please register and sign up for direct deposit. We recommend you sign up for direct deposit as soon as you are booked on an assignment. If you’re new to Creative Circle, please wait until after receiving your first freelance job confirmation email from a recruiter before registering for ADP Self-Service.

To ensure timely processing of your timecards, please be sure you are submitting timecards for all of your assignments each week, ideally together, and as early as possible. Payroll reviews all timecards for candidates who are on multiple assignments prior to the timecards going to the related clients. To properly do this, we must have all timecards submitted (even Not Worked ones — see next FAQ) in time for us to review them as a set and forward them on to the clients before the weekly deadline.

If your assignment has ended, please let your recruiter know. If your assignment is still going and you just had a week when you didn’t work for the client, the system will still require a timecard. You will need to submit a NW (Not Worked) timecard to clear the system. To do so, type NW into any ‘hrs’ field and click ‘Submit For Online Authorization.’ The timecard will not go to your authorizer but will instead be used to clear the system and allow you to move on to the next week.

Note:

• If you are using Print submittal, submit the timecard but there’s no need to print it or share it!
• If you are using Email submittal, submit the timecard but email it only to yourself, not the client.

Manually signed timecards should be faxed to (888) 988-9420. You will receive an email confirmation when your timecard is received.

If you do not have access to a fax machine, you may take a picture of your timecard with a smart phone (make sure the picture includes the ENTIRE AREA of the timecard page and is LEGIBLE) and email it to your payroll representative. For a list of payroll emails, see https://creativecircle.backofficeportal.com/ContactUs.aspx.

Creative Circle offers three forms of submissions. Please choose one of the following submission options.

• Submit And Print For Fax Authorization — Use to print the timecard (then get signed and fax to Creative Circle); is followed by a Print Timecard For Sign And Authorization button.
• Submit And Email For Fax Authorization — Use to email a PDF of the timecard to the client (then get signed and fax to Creative Circle); will take up to 45 minutes to reach the client.
• Submit For Online Authorization — Use to submit the timecard to the client’s portal and send a heads-up email to the client (will be grayed out if the client has not created their portal account — if so, ask the client to activate his/her account, or use one of the above submittal methods).

First, confirm that you submitted your timecard. To check if and when it was submitted, log into the timecard portal, go to the “Timecards” tab and select the assignment in question, scroll down to the weekending in which you are missing a payment(s), and check the Status and the Submitted Date listed for the timecard(s).  

If you submitted your timecard but have not received payment, please contact your Payroll representative to double-check the banking and/or address information we have on file for you. 

Please visit https://creativecircle.backofficeportal.com/ContactUs.aspx for a complete list of Payroll contact information. (No login required.)